Our Commitment To Privacy

JustParents ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This policy explains what information we collect, how we use it, how it may be shared, and your rights.

How to contact us

If you have any questions about this policy or your data, you can contact us via:

Information We Collect

When you create or use a JustParents account, we may collect and store:

Account Information

  • Username
  • Email address
  • Password (stored securely as a hash)
  • Registration date and account status (active or inactive)

Profile Information (Optional)

  • Name, date of birth, location
  • Profile image, biography, interests
  • Parenting or pregnancy-related details (e.g. due date, children's names, and ages)

Content You Provide

  • Forum posts, questions, answers, reviews
  • Comments, journal entries
  • Messages sent via the platform
  • Reports, feedback, and support requests

Technical & Security Information

  • IP address, device, and browser information
  • Login activity and session data
  • Security tokens and authentication data

Preferences

  • Notification and email preferences
  • Privacy settings

Third-Party Sign-In (if used)

If you sign in using a third-party service (such as Google), we may receive:

  • Your email address
  • Basic profile details (e.g. name, profile image)
  • Account identifier

How We Use Your Information

We use your personal data to:

  • Create, secure, and manage your account
  • Provide community features (posting, messaging, profiles)
  • Personalise content and user experience (such as pregnancy timeline, content recommendations)
  • Send service-related communications (e.g. account or security emails)
  • Send optional newsletters or notifications (if you opt in)
  • Maintain security and prevent fraud and abuse
  • Moderate content and respond to reports
  • Improve JustParents, including analytics, testing, and product development
  • Comply with legal obligations

Lawful Basis for Processing (GDPR)

We process your data under the following lawful bases:

  • Contract - to provide your account and core services
  • Legitimate interests - to operate, secure, and improve JustParents
  • Consent - for optional emails, notifications, or non-essential cookies
  • Legal obligation - where required by law

Our legitimate interests include keeping JustParents secure, preventing abuse, moderating community content, understanding how the service is used, improving features, and protecting users and the platform.

How Your Information Is Shared

We do not sell your personal data.

Your information may be shared in the following ways:

With Other Users and Visitors

  • Content posted in public areas is visible to others
  • Profile information is shown based on your privacy settings
  • If your account is closed, public content may remain but be anonymised (e.g. shown as "Deleted User")

Private Messaging

  • Messages are only visible to participants
  • Administrators may access messages where necessary for safety, moderation, or legal reasons

With Service Providers

We use trusted providers to operate the service, such as:

  • Hosting and infrastructure providers
  • Email and notification services
  • Security and anti-spam tools
  • Analytics providers (e.g. Google Analytics)
  • Authentication services (e.g. Google sign-in)

International Transfers

Some providers may process data outside the UK.

Where this happens, we use appropriate safeguards (such as standard contractual clauses) to protect your data.

Legal or Safety Reasons

We may share information where required to:

  • Comply with legal obligations
  • Enforce our terms
  • Protect users, the public, or the platform

How Long We Keep Your Information

We keep personal information only for as long as we reasonably need it for the purposes described in this policy.

  • Account information is kept while your account is active.
  • Profile information and preferences are kept while your account is active, or until you update or remove them.
  • Public content may remain after an account is closed, but may be anonymised where appropriate.
  • Private messages, reports, moderation records, security logs, and support requests may be kept for a reasonable period where needed for safety, dispute handling, fraud prevention, legal compliance, or platform integrity.
  • Backup copies may remain for a limited period before they are overwritten or securely deleted.

Our Commitment To Children's Privacy

  • JustParents is intended for adults.
  • We do not knowingly collect personal data from children under 13. If you believe this has happened, please contact us.

Your Rights

Under UK GDPR, you have the right to:

  • Access your data
  • Correct inaccurate data
  • Request deletion
  • Restrict or object to processing
  • Withdraw consent, where applicable
  • Complain to the Information Commissioner's Office

You can manage many settings in your account or contact us via our contact form.

  • You can access and correct much of the personal information we hold by viewing and updating your profile.
  • You can request deletion of personal information, including content you've contributed to this website, by contacting us while logged into your account where possible.
  • To protect your privacy and security, we may take reasonable steps to verify your identity before granting access, making corrections, or processing deletion requests.

Changes to This Policy

  • We may update this policy from time to time.
  • If changes are significant, we will take reasonable steps to notify users.

We use cookies and similar technologies to keep the site working, improve performance, and support analytics and advertising.

Google Analytics
We measure visitors to our website using Google Analytics. This records what pages you view within our site, how you arrived at our site, and some basic information about your device and browser. We use this information in aggregated reports where possible, and it does not directly identify you to us.
The information we collect from analytics helps us improve our content and features to make our website better for users.
You can learn more about Google Analytics, how Google uses data on partner sites, or opt out if you wish.

Login and other required functionality
Users who register for this website and/or use certain features may have cookies set on their computer in order for these functions to work correctly - for example so that you don't have to log in on every new page you visit.
These cookies do not capture or store information that is passed to any third party, and are necessary for the functionality of this website

Google AdSense, DoubleClick, and other third party advertising
Third party vendors, including Google, may use cookies and similar identifiers to serve, personalise, measure, and limit ads based on the content of the page you're viewing and, where consent allows, your activity on this and other sites.
These vendors may place or read cookies, use web beacons, IP addresses, and other identifiers, and collect information as a result of ad serving on this website.
Google's use of the DoubleClick cookie enables it and its partners to serve ads that are based on your visit to our website and/or other sites across the Internet
Users may opt out of using the DoubleClick cookie for interest-based advertising by visiting Google's Ad Settings page and for partner ad networks here

We use third-party advertising companies to serve ads when you visit our website. These companies may use aggregated information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by these companies, click here