I've been charged a couple of times for missing a couple of direct debits, it was £35 each time too scandalous!!
I was annoyed at my bank today for sending me what I think is a rude letter for one of my accounts being overdrawn. The reason it's overdrawn is because of fraud, all the notes that must be on my account about the investigations into it, yet they don't look before sending off a letter with big red writing saying 'pay now' and 'stop using this account'. The cheeky buggers even enclosed a letter with how much it will cost me from now on for a phone call/letter/solicitor, they obviously don't want people to get out of debt! I told them where they could put their letter!!!